Refund policy

VanIsleBrands has a generous return policy because we believe your success is our success. We consider ALL outdated calendars, old and damaged postcards and damaged product for return or exchange. We DO encourage our customers to seek an exchange rather than a refund as our experience has shown that often altering the product mix helps generate better revenue for our customers, and we want to match our wide selection to your customer's interests. 

To start a return, you can contact us at vanislebrands@gmail.com.

As part of your return we will determine, with you, if we will be picking up and replacing items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can address the issue quickly and make it right.

Exceptions / non-returnable items
At this point there are NO non-returnable items. 

Exchanges
We encourage exchanges as we want to be sure you have products available that meet your needs and the interests of your customers. 

Refunds
Most refunds will be issued as Credit Memos and applied to future purchases.  In some cases refunds will be issued as cheque or e-transfer payments - if agreed by both parties.